Privacy Policy

Introduction and Effective Date

This Privacy Policy explains how truebluebets collects, stores, uses and shares information about users of our online casino platform. This policy is effective as of 1 January 2026 and was last updated in 2026. By creating an account or otherwise using truebluebets, you acknowledge that you have read and understood the practices described below.

Information We Collect

When you register with truebluebets, we collect account data such as your name, date of birth, address, email, phone number and payment details, which are necessary to verify your identity and comply with responsible gambling and anti-fraud obligations. We also collect information generated through your use of the site, including betting history, deposit and withdrawal records, device information, IP address and browser type. Additional information may be collected if you contact customer support or participate in promotions.

Cookies and Similar Technologies

truebluebets uses cookies and similar tracking technologies to keep you signed in, remember your preferences, and understand how you interact with our games and website. Some cookies are essential for the site to function, while others support analytics and personalisation. You can adjust your browser settings to limit or block cookies, though this may affect certain features of the platform.

Analytics and Performance Tracking

We use analytics tools to measure site traffic, monitor game performance, and identify technical issues so that we can improve the overall user experience. These tools may collect aggregated or pseudonymised data about how users navigate truebluebets, including pages visited, session duration and interaction patterns. This information helps us make informed decisions about product design and customer support.

How We Use Your Data

Your data is used to operate your account, process deposits and withdrawals, verify your identity, prevent fraud and money laundering, and ensure compliance with responsible gambling requirements. We may also use your information to communicate important account updates, respond to support requests, and, where you have consented, send marketing communications about promotions or new games. Data may further be used internally for auditing and risk management purposes.

Sharing Data with Third Parties

truebluebets shares data with trusted third-party processors who assist us in operating the platform, including payment providers, identity verification services, hosting providers, and analytics partners. These parties are only given access to the information necessary to perform their functions and are contractually required to protect your data. We may also disclose information where required by regulatory authorities or law enforcement agencies.

Data Storage and Security

We store user data on secure servers and apply administrative, technical and physical safeguards designed to protect it from unauthorised access, loss or misuse. Access to personal data within truebluebets is limited to staff and contractors who require it to perform their duties. While we take reasonable steps to protect your information, no system can guarantee absolute security.

Data Retention

truebluebets retains account and transaction data for as long as necessary to fulfil the purposes described in this policy, including meeting regulatory, accounting and dispute-resolution obligations. Even after account closure, certain records may be retained for a defined period as required by applicable regulations. Once retention periods expire, data is securely deleted or anonymised.

Your Rights

You have the right to request access to the personal data truebluebets holds about you, to ask for corrections where information is inaccurate, and to request deletion of your data subject to our legal and regulatory retention obligations. You may also object to certain uses of your data, such as marketing communications, at any time. Requests can be submitted through your account settings or by contacting our support team.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated through the truebluebets platform or via email, and the updated version will always display the most recent effective date. Continued use of truebluebets after changes take effect constitutes acceptance of the revised policy.